Shipments and returns

Delivery charges

For deliveries to Europe and other countries please contact us prior to placing your order and we'll advise you of delivery costs.

 We currently have 3 UK delivery charges, based on order value as follows:

Orders up to £80.00: £3.99 delivery
Orders between £80.00 and £1948.99: £8.99 delivery
Orders of £1949.00 and over: £49.00 delivery - this is for our 2-man bed delivery service

These charges apply to mainland UK deliveries only. For outlying areas there will be a surcharge which we will advise you of when you place your order.

Your pack shipment

Goods will be delivered to you, the buyer, at the address provided by you on the order form.
We can deliver to an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.

All goods must be signed for by an adult aged 18 years or over on delivery.

You will become the owner of goods you have ordered when they have been paid for and delivered to you.

Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. If, however, we are unable to deliver your goods by the date quoted for delivery, you, the buyer, shall be entitled to cancel the order at any time before delivery takes place.

Returns

If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.

All we ask is that you inform us by email or post and return the product within 7 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.

Returns must be made within 7 working days of delivery.

You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.